Lisa Phillips-Brooks Cpt

Lisa Phillips-Brooks CPT has over two decades of experience in quality assurance and customer experience management. Since July 1999, Lisa has served as the Manager of Quality Assurance & Customer Experience at Computershare, where responsibilities include multi-site staff management, development of quality assurance protocols, and oversight of customer service representative development. Lisa is skilled in positive coaching, mentoring, and using customer survey responses to drive procedural improvements for enhanced client satisfaction. Prior to this role, Lisa worked as an Operations Manager at Harris Trust & Savings Bank from January 1997 to June 1999. Educational achievements include participation in the Solaris Executive Leadership Development Academy and studies at both Bethune-Cookman University and Chicago State University.