Benjamin Leder is an experienced professional in quality assurance and customer experience management, currently serving as the Manager of Quality & Assurance - Customer Experience at Robinhood since January 2019. In this role, Benjamin leads a team of Quality Analysts, focusing on auditing customer interactions and fostering career development through coaching and feedback. Prior positions at Robinhood include Vendor Performance Manager, where Benjamin managed vendor quality programs and collaborated with cross-functional teams to enhance customer support. Benjamin's career also includes significant customer service roles at Charles Schwab and TIAA, demonstrating a strong background in client relationship management, quality analysis, and operational support. Benjamin holds a Bachelor's degree in Economics from the University of North Carolina at Chapel Hill.
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