Mercedes Jurado

Mercedes Jurado currently serves as a Service Manager at Inetum, with additional roles at Westcon-Comstor as Project Coordinator for Banco Santander and the SOC PryecTelefónica. Previous experience includes a position as Customer Quality Coordinator and Customer Support Consultant at Dékuple España, where Mercedes focused on developing strong client relationships and improving marketing campaign processes. Prior roles include Health Insurance Specialist at Acierto.com, Sales at Tutellus, Sales Specialist at Securitas Direct by Verisure, and Department Head at doctor24. Mercedes has a comprehensive educational background with degrees in Agile Coaching, Communication and Team Management, an MBA, and Digital Marketing, complemented by extensive experience in administration and client service across various industries.