Sophia Dalal

Sophia Dalal is an accomplished professional with extensive experience in business analysis and project management. Currently serving as Deputy General Manager Project at Comviva since January 2024, Sophia has previously held the position of Sr. Business Analyst at Finova from April 2021 to December 2023, where engagement with UK-based mortgage and savings lenders involved requirement gathering and end-to-end delivery. As Associate Lead Business Analyst at Airtel from April 2015 to March 2021, Sophia led various application development projects, including "B2B Selfcare" and "Smart API." Prior roles include Senior Business Analyst at Happiest Minds Technologies, focusing on ITIL standards for a UK client, and Associate Consultant at Infosys, where initiatives for the Royal Bank of Scotland and NatWest included enhancing customer experience through process flow design. Sophia holds an MBA in International Business from the University Business School, Panjab University, and a B.E. in Biotechnology from the University Institute of Engineering and Technology, Panjab University.