Concentrics Research
Jessica Dreher is a skilled professional in clinical data programming and customer operations, currently serving as a Clinical Data Programming Associate II at Concentrics Research, an IQVIA business, since April 2021. With a diverse background in project management and customer service, Jessica effectively managed teams and projects at RCN from December 1999 to October 2003, including roles as Product Manager and Manager of Customer and Market Intelligence. Previous experience includes Director of Customer Operations at 21st Century Telecom Group and Customer Service Manager at EnterAct, where Jessica implemented impactful training and support improvements. Jessica holds a Bachelor of Science in Computer Science from DePaul University and a Certificate in Technical and Scientific Communication from Indiana University Indianapolis.