Eloisa Francisco

Eloisa Francisco is an experienced professional in customer experience and operations management, currently serving as Site Director at Concentrix since November 2024. Prior to this role, Eloisa was the Head of Customer Experience at Heyday, where leadership was demonstrated in launching the PH captive site and managing hiring and operations for various sectors. Eloisa held multiple positions at TDCX from March 2017 to December 2022, including Senior Director of Operations, overseeing critical functions such as Training and Quality. Earlier experience at Convergys encompassed several roles from Customer Service Specialist to Operations Manager, building a robust foundation in service and operational excellence. Educational qualifications include a Bachelor of Science in Nursing Education from University of Perpetual Help Binan Laguna and San Beda College Alabang.