Michelle Wilson has extensive experience in customer service and support across various industries, holding roles such as Customer Service Agent, Employment Advisor, and Talent Advisor. Key achievements include mentoring best practices at Webhelp, providing technical support for phone and broadband services, and assisting individuals on universal credit in securing employment at Reed in Partnership. Michelle's expertise in CRM systems, team coaching, and operational training is complemented by a strong educational background, including a Level 7 certification in Leadership and Management and an NVQ in Customer Service. Currently, Michelle serves as a Customer Service Agent at Concentrix, focusing on reviewing claims and handling customer complaints.
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