Nabil Janani

Nabil Janani is a Senior Manager in Operations at Concentrix, bringing over 20 years of experience in BPO and CX management. With 18 years dedicated to customer experience management, Nabil is a certified COPC CX Implementation Leader. Previously, they held various leadership roles at Webhelp, including Senior Operation Manager and Operations Manager, overseeing large teams while ensuring quality and efficiency in service delivery. Nabil began their career as a Customer Sales Specialist at Access Téléservices and briefly worked as a Prosecutor at Label'Vie. They hold a university degree in Marketing and Communication Techniques from Ecole Supérieure de Technologie de Salé.