René Mauricio Juárez Alvarenga

René Mauricio Juárez Alvarenga possesses extensive experience in IT service management, having held leadership roles such as ServiceDesk Head at Webhelp and Regional Incident Coordinator at OneLink BPO. With a strong background in ITIL v4 processes and continuous improvement, René has successfully implemented service projects and established key performance indicators across various organizations. Previous positions include supervising service desk operations at Avianca Holdings S.A. and providing IT support at 2m services. René holds a degree in Systems Engineering from Universidad 'Francisco Gavidia' and has advanced proficiency in English from Academia Europea.