Waleed Ismail is currently the Director of Workforce Management at Concentrix, having begun this role in 2026. With over 10 years of experience in the BPO industry, Waleed has spent 8 years specializing in workforce management. Previously, they held several key positions at Concentrix, including Associate Director of WFM, where they managed a significant headcount across multiple countries and drove strategic initiatives. Waleed is pursuing a Bachelor's degree in Sociology at Ain Shams University.
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