Sandeep Lalla is currently the Director TT at Foundever, a position held since 2024. From 2005 to 2016, Sandeep served as a Customer Service Manager at Serco, overseeing an operation team of 250 agents and ensuring client satisfaction through effective management of key performance indicators. Prior to their current role, Sandeep was the Senior Manager for North America and Latam Business at Sitel Group from 2016 to 2024, where they managed a workforce of 24,000 FTEs and consistently achieved organizational financial goals through optimized resource management and succession planning.
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