Kaleb Briggs

Kaleb Briggs is currently a Support Analyst at Concept Technology Inc. Kaleb has also worked as an Intern at Vanderbilt University, a Service Desk Analyst at State of Tennessee, and Help Desk Support and IT Intern at Vanderbilt University Medical Center.

Kaleb developed a News Collection API program while working as an intern at Vanderbilt University. Kaleb also participated in a six-month Cybersecurity Boot Camp Program with Vanderbilt in order to become more employer competitive in the cyber industry.

As a Service Desk Analyst at State of Tennessee, Kaleb provided help desk support for customers resulting in communicating with 100 or more customers per week. Kaleb used ServiceNow for ticketing and resolving or escalating incidents which resulted in a 75% resolve rate. Kaleb also contributed to an increase in customer service surveys returned over the course of a few months. In addition, they performed password resets in Active Directory and 3270 Mainframe in a fast manner resulting to a positive customer service experience.

Lastly, Kaleb has experience working as Help Desk Support and IT Intern at Vanderbilt University Medical Center.

Kaleb Briggs has a boot camp certificate in cybersecurity from Vanderbilt University, an associate's degree in computer networking technology from Nashville State Community College, and a technical certificate in computer information technology from the Tennessee College of Applied Technology - Nashville. Kaleb also has a high school diploma from Nashville Big Picture High School. Kaleb is certified by CompTIA in CompTIA A+, CompTIA Network+, and CompTIA Security+, and by Microsoft in Microsoft Certified: Azure Fundamentals.

Kaleb Briggs works with Dex Edwards - Support Analyst, Michael Salazar-Ali - Support Analyst, and George Metry - Advanced Support Analyst. Kaleb Briggs reports to Megan Long, COO.