Erik Vera is an experienced IT professional currently serving as an IT End User Support Analyst II at Conduent since April 2025, focusing on service delivery and incident management in alignment with ITIL best practices. Prior to this role, Erik worked as a Global Service Desk Agent at LEONI from April 2021 to December 2024, providing remote user support and managing accounts within Active Directory. Earlier experience includes a position as an IT Technician at TE Connectivity from July 2016 to July 2019, where responsibilities included remote technical support, network administration, and managing both IP and analog telephony systems. Erik holds a degree in Computer Systems Engineering from Instituto Tecnologico Superior de Cajeme (ITESCA).
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