Eric Hsu

Eric Hsu is a Cloud Support Engineer at Confluent since August 2019, bringing a wealth of experience from prior roles including Failure Analysis Specialist at Google, where responsibilities included performing failure analysis for consumer hardware. Eric has also served as a Data Center Engineer at Dell EMC, overseeing significant data center relocation projects, and was a Service Delivery Manager at Hortonworks, leading quality support services for customers and partners. Eric began as a Technical Support Analyst at Hortonworks, focusing on process improvements during a rapid growth phase. Previous experience includes a Developer Support Engineer position at IBM, providing support for software development teams, a Data Center Technician role at Sun Microsystems focusing on infrastructure consolidation, and an internship at RAND Corporation as an Adjunct Staff member. Eric holds a Bachelor's Degree in Computer Science from the University of California, Santa Cruz.