Vincent Chang is a well-experienced technical support and engineering professional with a strong background in customer support and software development, currently serving as a Senior Technical Support Engineer at Confluent since May 2018. Previous roles include Customer Operations Engineer at Confluent, Senior Application Support Engineer at Mastercard through IPSoft Inc, and Escalation Engineer at Apple. Vincent has also held positions at Broadcom, Atlassian, Vignette, and Pervasive Software, contributing to various projects involving big data, application support, and systems analysis. Vincent holds a Master’s degree in Computer Science from Texas State University and a Bachelor’s degree in Computer Science from Chinese Culture University.
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