Zac Erickson

Zac Erickson is a seasoned professional in customer success and operations, currently serving as a Senior Field Technology Systems Analyst at Confluent since May 2023, following a role as a Customer Success Strategy & Operations Analyst. Prior experience includes working as a Customer Success Operations Analyst - Territory Manager at Gong from September 2022 to February 2023, and several positions at Darktrace from August 2019 to September 2022, where Zac held titles such as Customer Success Operations Analyst and Business Development Manager. Additional experience spans various roles in retail management and sales at companies including Oakley, Superdry, Sperry, and Publix Super Markets, beginning with a Cashier position at Publix in June 2014. Zac holds a Bachelor of Business Administration in Marketing from Florida Atlantic University and has completed the Expeditioner program at Trailhead by Salesforce, earning 70 badges.