Crystal Ortiz is a Sr. Manager of Domestic Customer Experience at CONMED Corporation, where they oversee a team of 40 agents and manage key performance indicators for customer satisfaction. They previously held roles at Dexcom and CONMED Corporation, including Supervisor of Technical Support and Manager of Technical Product Support, where they significantly enhanced call center performance and implemented technical support processes. With a Bachelor's degree in Elementary Education and Teaching from California State University San Marcos, Crystal brings over 10 years of experience in customer service and quality control across large corporate environments.
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