S Pratikshita

S Pratikshita is an accomplished professional in customer support and service management with extensive experience across prominent companies. Currently serving as Associate Director of Customer Support at Connect and Heal - CNH Care since May 2022, S Pratikshita is adept at building high-performing customer support teams and implementing new processes while defining KPIs and maintaining quality through effective training. Prior to this role, S Pratikshita held various positions at PharmEasy from January 2019 to May 2022, including Senior Manager of Customer Service & Retention and Customer Service Manager. Additional experience includes a tenure at Amazon from 2014 to 2018 as Team Lead, Quality Analyst, and Senior Customer Service Associate, showcasing a strong foundation in customer service excellence.