Sónia Magalhães

Sónia Magalhães is an experienced customer support professional currently serving as a Customer Support Specialist at Connect&GO since November 2023. Previously, Sónia worked as a Customer Support Agent at The Luck Factory Group and PhantomBuster, where responsibilities included building customer relationships, diagnosing technical issues, and refining knowledge base structures. At Uber, Sónia held various roles, including Senior Program Specialist and Quality Assurance Team Lead, focusing on project management, team guidance, quality assurance, and stakeholder communication. Sónia’s career began as a Customer Service Representative at Teleperformance and PARCOURS. Sónia holds a Bachelor's degree in Communication culturelle from Université Lumière Lyon 2 and a Baccalauréat Littéraire from Lycée Édouard Herriot.