Giorgio Cruzara

Giorgio Cruzara has extensive experience in customer experience management, currently serving as the Manager of Customer Experience at ConnectPlug since March 2017. In this role, Giorgio oversees the implementation/onboarding and technical support teams, conducts analyses of strategic clients, and monitors leadership and KPIs. Previously, Giorgio held positions including Head of Implementation & Onboarding, where responsibilities included managing software implementation for operational strategic clients, and Customer Success Manager, focusing on onboarding, problem resolution, training, and customer retention strategies. Starting career as an Analista de Suporte Técnico and Estagiário em Suporte, Giorgio built foundational skills in customer support and technical assistance. Additionally, earlier experience includes an internship at Avaliar Mais Educacional, where administrative and technological support was provided. Giorgio holds a Tecnólogo degree in Technology from Universidade Positivo.