ConnectPlug
Giorgio Cruzara has extensive experience in customer experience management, currently serving as the Manager of Customer Experience at ConnectPlug since March 2017. In this role, Giorgio oversees the implementation/onboarding and technical support teams, conducts analyses of strategic clients, and monitors leadership and KPIs. Previously, Giorgio held positions including Head of Implementation & Onboarding, where responsibilities included managing software implementation for operational strategic clients, and Customer Success Manager, focusing on onboarding, problem resolution, training, and customer retention strategies. Starting career as an Analista de Suporte Técnico and Estagiário em Suporte, Giorgio built foundational skills in customer support and technical assistance. Additionally, earlier experience includes an internship at Avaliar Mais Educacional, where administrative and technological support was provided. Giorgio holds a Tecnólogo degree in Technology from Universidade Positivo.
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ConnectPlug
De empreendedores para empreendedores. A ConnectPlug surgiu das experiências de empresários que, insatisfeitos com os ERPs tradicionais, decidiram arregaçar as mangas e criar seu próprio programa. O sistema foi o resultado de um trabalho árduo, lado a lado com engenheiros da computação. Com design simples, navegação direta e planos atrativos, a ConnectPlug oferece a melhor solução de gestão e frente de caixa PDV para PMEs, possibilitando que elas otimizem os controles de estoque, vendas, compras e outras rotinas.