Renata Valle

Renata Valle is an experienced professional in customer experience management, currently serving as the Manager of Customer Experience at SSENSE since January 2021. Renata oversees operations, quality performance, and insights while leading initiatives to enhance customer interactions and satisfaction. Previously, Renata held the position of Associate Manager at SSENSE, managing a sizable team and implementing efficient training, communication processes, and performance improvement strategies. Renata's earlier roles include Customer Experience Specialist at Busbud and various positions at Zurich Santander Insurance America, Banco Santander, and ABN AMRO Bank N.V., where Renata focused on project management, process improvement, and fraud prevention. Renata holds an MBA from FGV - Fundação Getulio Vargas and a Bachelor's degree in Business Administration from Pontifícia Universidade Católica de São Paulo.