ConnectWise
Scott Nichols is a seasoned user experience designer with extensive experience in the IT and technology sectors. Currently serving as the UX Team Lead for Cybersecurity at ConnectWise since April 2019, Scott has significantly enhanced RMM features in the Asio SAAS platform through innovative design based on user feedback and quantitative metrics. Prior to ConnectWise, Scott held roles at MaxMind, Creative Circle, and MAPFRE, where responsibilities included modernizing UI frameworks, designing user-centric features for data protection, and collaborating with diverse clients across B2B industries. Scott's design expertise spans various organizations, including MetLife, the Federal Reserve Bank of Boston, and others, resulting in a strong portfolio of impactful work in user interface and experience design. Education includes credentials from prestigious institutions such as Chicago Portfolio School and Pratt Institute.
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ConnectWise
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Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business.