Shubham Surve

Shubham Surve is a seasoned professional in the collections and strategy sector, currently serving as Deputy Manager for Collections-Strategy at Conneqt Business Solutions since October 2023. In this role, Shubham is responsible for handling voice operation functions and implementing digital channels including IVR, SMS, ChatBot, and VoiceBot in collaboration with lenders. Prior to this position, Shubham worked as a Collections Analyst at spocto - A Yubi Company from January 2022 to July 2023, where responsibilities included client relationship management and maintaining collection SOPs, along with strategy and campaign creation. Earlier experience includes serving as a Sr. Telecaller at HDB Financial Services Ltd. from November 2018 to January 2022, focusing on managing the HDFC Credit Card Bucket X portfolio and educating customers about their dues. Shubham holds a Bachelor of Commerce degree from the University of Mumbai, completed between 2014 and 2017.