Dayo Owolabi is a Call Center Supervisor at ConSol Limited and Contact Solutions Limited. As a Subject Matter Expert in Call Center Operations, Dayo assists in driving operating improvements and quality performance through productivity measurements, coaching and training. With experience as a Team Leader handling life-threatening emergency calls, Dayo also provides leadership to agents, meeting organizational requirements on service level agreements and service quality. Additionally, as an Account Executive at KPMG Nigeria (now Akintola Williams Deloitte&Touche), Dayo prepared audit staff's provident fund accounts and handled account reconciliation of pension fund bank accounts. Dayo holds a Bachelor's Degree in Banking and Finance from the University of Ado Ekiti, Nigeria.
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