Mark Hewitt

Mark Hewitt possesses extensive experience in technical support and customer service, currently serving as the Manager of Tier 2 Technical Support at Constant Contact since December 2014. In this role, Mark leads a team focused on enhancing the company's product experience through effective collaboration and independent effort. Previous positions at Constant Contact included Team Leader and Technical Support Specialist, where responsibilities included coaching team members and managing customer escalations. Earlier career roles encompassed customer service functions at Energy Federation and academic support positions at Babson College and Bay State College. Mark holds a Master of Education in Administration in Higher Education from Suffolk University and a Bachelor of Science in Physical Education from Bridgewater State University.