Sue Melfi is a seasoned professional in customer support and service delivery with extensive experience across various organizations. Currently, as the Director of Member Support at Consumer Reports, Sue Melfi oversees a distributed call center team of 90 agents, focusing on enhancing customer support strategy and member experience. Previously, as Vice President of Technical Support at Datto, Inc., Sue Melfi led a 150-member global support team, managing a $6M budget and driving significant improvements in customer experience amid rapid growth. At Makerbot Industries, Sue Melfi was instrumental in establishing a scalable support function during the company's expansion. Additionally, during a decade at Instinet Corporation, Sue Melfi contributed to substantial growth in service delivery and problem resolution. Sue Melfi holds a Bachelor of Science degree from Buffalo State University.
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