Mia M.

Mia M. has extensive work experience in the financial industry, with a focus on credit unions. Mia has worked at Consumers Credit Union since 2014, holding various roles throughout their tenure. From 2014 to 2016, Mia worked as a Compliance Specialist, where they were responsible for quality control reviews and implemented an employee training program. Mia then transitioned to the role of Real Estate Underwriter NMLS 744595, where they reviewed loan documentation and participated in business assignments to improve closing and funding procedures. In 2016, Mia became the Director, Loan Servicing, where they provided strategic direction and leadership for loan servicing functional areas. Mia managed a billion-dollar loan portfolio, ensuring regulatory compliance and delivering excellent service. In May 2021, Mia took on the role of Director of Business Analyst and Process Improvement.

Before joining Consumers Credit Union, Mia worked at BCU from 2002 to 2014. During this time, they held multiple roles, including Home Loan Specialist, Business Assignment - Secondary Marketing & Servicing, Home Equity Specialist, Consumer Lending Specialist, and Member Relations Representative. In these roles, Mia processed and funded real estate loans, developed training modules for staff, implemented quality control procedures, and educated members about credit union products. Mia received awards for teamwork, collaboration, and customer service.

Overall, Mia M. has a diverse background in credit unions, with experience in loan servicing, underwriting, compliance, and member relations. Mia has consistently demonstrated a commitment to excellence and has contributed to process improvements and team success throughout their career.

Mia M. attended the College of Lake County from 1996 to 2001, where they pursued General Studies. Following that, they enrolled at DePaul University and studied Business Management from 2001 to 2002.