Joseph Langa

Joseph Langa is an experienced IT Manager at Consumers Energy, where responsibilities include managing Remote Desktop, IT Service Desk, Knowledge Management, and Chatbot platforms since October 2015. Previously, Joseph served as a Team Leader, overseeing the IT Service Desk, Remote Desktop Support, and related teams, while also leading AI Chatbot initiatives. As a Service Delivery Manager, Joseph focused on ensuring that managed service partners met contractual agreements and championed process improvements and LEAN initiatives. Joseph's earlier roles include Team Leader and Operations Specialist at Stefanini, where project work included enhancing help desk processes and managing knowledge bases for major clients like Case New Holland and Ford Motor Company. Joseph began in the IT field as a Computer Technician at Computer Works and has foundational experience from an earlier role as a Courier at Antech Diagnostics. Joseph's educational background includes studies at Schoolcraft College and Redford Union High School.