Chad Nevel, ITIL

Chad Nevel has a diverse work experience in the ITIL field. Chad started their career at Best Buy in 2006, working as a PCHO Senior for six months. Chad then joined Geek Squad, where they worked in various positions including Counter Intelligent Agent, Double Agent, and Supervisor, Deputy of Counter Intelligence from 2005 to 2011. Chad Nevel later joined Carbon Monroe Pike MH/MR in 2011 as an Information Technology Technician. In 2013, they joined Contegix as an MSC Technician before being promoted to the role of Service Delivery Leader. In this role, they managed services for multiple mid to large size companies, oversaw 5,000 tickets and calls per month, and ensured service level objectives were met. Chad Nevel also conducted client status meetings and maintained a procedural database of knowledge articles specific to each client's environment. Chad currently serves as a Service Account Manager at Contegix.

Chad Nevel completed their Associate degree in Computer Networking and Data Processing from ICSI between 2003 and 2005. In addition to their formal education, Chad has obtained various certifications to enhance their skills and knowledge in the IT field. Chad obtained the ITIL 4 Foundation certification from AXELOS Global Best Practice in May 2019. In May 2017, they also obtained the Support Center Team Lead certification from HDI. While Chad has listed A+, Microsoft Certified Systems Administrator (MCSA), and Net+ certifications, the information regarding the specific institution and the dates obtained for these certifications is not provided.