Content Guru
Rebecca Byford is an experienced professional currently serving as a Customer Success Manager at both Redwood Technologies and Content Guru since April 2023. Previously, Rebecca held key positions, including Senior Analytics/Operations Manager at Account Technologies, where responsibilities included leading a team of analysts to enhance operational efficiencies and customer experiences. Rebecca's extensive analytical background includes roles as Senior Data Scientist at Edit and Lead Analyst at Harte Hanks, where contributions encompassed supporting B2B programs and implementing GDPR compliance strategies. Rebecca's earlier experience as a Marketing Analyst includes positions at Datalytics and Harte Hanks, with a strong foundation in campaign analysis and client-facing roles. Rebecca is a graduate of the University of Exeter, holding a Bachelor of Science in Mathematics with Economics.
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Content Guru
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Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning 𝘀𝘁𝗼𝗿𝗺® solution. Europe’s largest Customer Engagement and Experience solution, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, storm gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.