Madeline Smith is a seasoned Customer Success Manager with a rich background in guiding customers to optimize their investments. Currently serving as a Senior Customer Success Manager at Contentful since July 2021, Madeline has received multiple Excellence in Customer Success Awards for outstanding performance. Previous roles include Customer Success Manager at Vendavo and Executive Assistant to the CEO at Larimer Associates, a prominent real estate company in Denver. Earlier experience encompasses positions as Solutions Architect at Workiva, where expertise was applied to enhance cloud-based software solutions, and consulting roles at Cerullo Consulting and Tiare Technology. Madeline holds a Certificate in Negotiation Mastery from Harvard Business School Online and a degree in Accounting from the University of Denver.
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