Agathe Orsoni

Senior Manager Customer Success France South at ContentSquare

Agathe Orsoni has a diverse range of work experience. Agathe currently works at Contentsquare as the Senior Manager for Customer Success in France and South. In this role, they focus on scaling and improving processes within the team, managing a group of leads and solution experts.

Prior to Contentsquare, Agathe worked at Kusmi Tea - Løv Organic as the Director of e-commerce and CRM. Agathe was responsible for the company's digital transformation, ensuring a seamless omnichannel experience for customers. Agathe also served as a member of the management committee.

Before that, Agathe worked at Petit Bateau, where they held various roles. Agathe started as a Chargée de marketing relationnel, managing the brand's loyalty program and coordinating multichannel marketing campaigns. Agathe then became an International Trade Marketing Manager, supporting sales in various markets by providing tailored trade marketing solutions. Finally, they served as the Digital & E-commerce Manager, overseeing the performance, conversion, and continuous evolution of the brand's e-commerce sites.

Prior to Petit Bateau, Agathe worked at BETC 4D Digital House as an Account Manager for Digital & CRM. In this role, they managed communication strategies and operations for DisneyLand Paris and Accor accounts, focusing on CRM and digital initiatives.

Agathe's early career includes experience at Smartbox as a Marketing and Partners Project Manager, where they facilitated communication and developed strategies for partners and major accounts. Agathe also worked at Publicis Dialog as a Junior Project Manager, overseeing loyalty programs and in-store initiatives for Carrefour.

Their first job was at Nestle Waters as an Assistant for Category Management and Merchandising, where they analyzed commercial levers to increase market share and participated in promotion evaluations.

Finally, they worked at Euro RSCG 4D as a Junior Project Manager, gaining valuable project management experience.

Throughout their career, Agathe Orsoni has demonstrated a strong focus on customer experience, digital transformation, e-commerce, CRM, and trade marketing.

Agathe Orsoni has an education history that includes three different institutions. Agathe first attended ESCE International Business School from 2003 to 2007, where they pursued a Master's degree in International Commerce. Following this, they enrolled at the University of Brighton in 2006 and completed their Bachelor of Arts degree in International Business in 2007. Finally, Agathe attended NEOMA Business School from 2007 to 2009, earning a Master's degree in Communications, with a focus on Communication.

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Timeline

  • Senior Manager Customer Success France South

    January, 2022 - present

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