Steven Small

Steven Small is a seasoned professional in IT service management with extensive experience across various organizations. Currently serving as Lead IT Service Manager at Continental Engineering Services since August 2023, Steven has previously held significant roles including Service Manager EMEA at Hitachi Vantara, where accountability for profitability and quality in managed services was emphasized. At Körber, responsibilities included vendor management and operational IT interface, while at FARFETCH, focus was on improving Service Management practices under ITIL and SOX compliance. Steven's tenure at Sony Interactive Entertainment Europe involved managing critical IT service relationships, negotiating SLAs, and overseeing major incident management. Additionally, Steven has held positions such as Infrastructure Services Manager at Computacenter and AXA Tech, and co-founded Brastech Services Limited, providing consultancy in IT management across multiple sectors. With a foundational education from Hull Trinity House, Steven's career reflects a strong commitment to service excellence and operational effectiveness in IT environments.