Carla Escobar da Costa

Carla Escobar Da Costa is an experienced professional in the fields of digital training, quality assurance, and customer experience. Currently serving as a Digital Trainer at Ria Money Transfer since October 2020, Carla previously held multiple managerial roles at epay, a Euronet Worldwide Company, from February 2009 to October 2020, including Manager of Consumer Operations and CX, Global Quality and Training Manager, and Quality Assurance Manager. Carla successfully established a Quality Assurance department that consistently met or exceeded performance metrics and led a learning and development team responsible for overseeing a significant number of representatives across various international divisions. Carla's early career began as a Customer Service Representative, showcasing strong skills in managing customer inquiries and ensuring compliance with company standards. Carla is pursuing a Licentiate degree in Computer Science at Universidad Centroamericana "José Simeón Cañas" and has a background in culinary arts.