Michael Hanks

As Executive Director of Service Operations, Mike understands the complexities of Microsoft’s solutions. It falls to him to navigate the Microsoft partner ecosystem to determine which devices and services will best meet the customers’ needs. Mike also helps the customers get the support and licensing they need to ensure peak performance and maximize their return on investment.

Mike served in the Navy for four years as a communication facilitator, where he frequently received high evaluations for his technical practice and disciplined process management. Afterward, he earned a bachelor’s degree at the University of Pheonix and an MBA in general business at the University of Washington.

In 2008 he joined Continuant as an Account Executive, and over time took various positions in other departments including Senior Named Account Manager, Operations Manager, and Director of Strategic Planning. In these various roles, he used information gathered from years of hands-on experience and market research to make the process more efficient and save time for the customers.