Jan Wolfgang Voss

Jan Wolfgang Voss is a seasoned manager with extensive experience in workforce management and operations across various industries. Currently serving as the Manager of Workforce Management at Continuum Global Solutions since June 2019, Jan oversees staffing processes for multiple call centers while implementing streamlined procedures that achieved a 20% reduction in staffing. Prior roles include Workforce Management Business Partner at Conduent and Director of Rental Operations at Vaden Automotive Group, where Jan introduced Lean Six Sigma principles to enhance operational efficiency. Additional experience spans managing hotel operations and service management at Xerox Europe, complemented by a strong academic background in business and Lean Six Sigma methodologies.