Manja Becker has extensive experience in customer service leadership, most recently serving as the Head of Customer Service at Contorion from 2021 to 2023 and again in 2025. In these roles, Manja led a team of approximately nine employees, focusing on employee satisfaction, KPI monitoring, and process optimization. Additionally, Manja developed self-service tools and managed external outsourcing partners, ensuring compliance with service level agreements. Prior to this, Manja held various positions at Groupon and walter services GmbH, contributing significantly to customer service operations and team management throughout their career.
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