Jimena Asorey

Jimena Asorey is currently the Head of Customer Success & Happiness Specialist at Goalsetter. Jimena has been with the company for just over three years and has been in their current role for just over a month. Prior to their current role, Jimena was the Head of Customer Service and Operations team. In this role, they were responsible for addressing all incoming customer queries, identifying customer needs, and helping them use specific Goalsetter features. Jimena also worked on producing reports on topics such as causes/requests for users to close accounts, customer suggestions, most frequently asked questions, etc. Additionally, they reviewed new users and transactions on a daily basis to notify of any suspicious users/possible fraudulent users and prevent them from scamming Goalsetter and producing losses. Fraud prevention was also part of their day-to-day work in this role.

Before joining Goalsetter, Jimena worked as an Account Subject Matter Expert at IBM for just over four years. In this role, they were responsible for providing expert level support for IBM clients. This included troubleshooting complex technical issues, providing training and guidance to clients, and developing long-term relationships with clients.

Prior to their time at IBM, Jimena worked as a Team Leader at TeleTech for just under two years. In this role, they were responsible for leading a team of customer service representatives and ensuring that they provided excellent customer service to TeleTech’s clients. Jimena was also responsible for troubleshooting technical issues, providing training and guidance to team members, and developing relationships with clients.

Jimena Asorey has completed a Chef Internacional program at Instituto Gastronomico de las Americas IGA (2015-2016), a Bachelor's degree on Dentistry at Universidad de Buenos Aires (2003-2012), and a Nacional - Bachillerato at Colegio Claret (1998-2002). Additionally, they have completed ITIL v2 and ITIL v3 programs at IBM.