Aurelia Flutur

Aurelia Flutur has a diverse work experience in customer success and operations management. Aurelia currently holds the position of Director of Customer Success at ContractPodAi, starting in February 2023. Prior to that, they worked as a Customer Success Manager at the same company from October 2021 to January 2023.

Before joining ContractPodAi, Aurelia worked as a Customer Success Manager at HqO, a fast-growing company in the commercial real estate industry, from June 2021 to October 2021. In this role, they were responsible for managing the customer lifecycle for UK and European clients, creating success plans, and driving engagement and adoption through creative strategies.

From November 2020 to June 2021, Aurelia worked at Samsung Electronics as an Operations and Quality Lead [EMEA]. Their role involved monitoring the performance of contact centers and front-line agents, setting targets for KPIs, improving contact center audit planning, and managing European operational guidelines.

Prior to Samsung, Aurelia served as an Operations Manager at Konecta from July 2019 to November 2020. Aurelia also worked at ASOS.com as a Customer Care Team Leader from October 2018 to July 2019, where they managed a team of 10 employees and ensured that customer service SLAs were met.

Aurelia's earlier experience includes roles at SYKES, where they worked as a Customer Care Team Lead from March 2017 to October 2018, managing a team of 15-20 employees and ensuring SLA compliance. Aurelia also worked as a Process Mentor and Customer Service Representative at SYKES, where they handled calls, provided prompt and courteous service, and acted as the point of contact for customer queries.

Overall, Aurelia Flutur has a strong background in customer success and operations management, with experience in various industries such as technology, real estate, and e-commerce.

Aurelia Flutur has a Master's degree in European Studies/Civilization from Universitatea din Oradea, which they obtained from 2016 to 2019. Prior to that, they earned a Bachelor's degree in International Relations and Affairs from the same university from 2013 to 2016. Additionally, they obtained a certification as a Certified Human Resources Inspector from Strategic HR Solutions in 2018. Aurelia also briefly studied International Relations and Affairs at Université Paris Nanterre from 2014 to 2015.