James Dickson

James Dickson is an experienced technical support professional with a career spanning over 15 years. Currently serving as a Senior Technical Support Engineer at Contrast Security since November 2019, James has a strong background in customer satisfaction, technical troubleshooting, and team leadership. Prior roles include Senior Technical Support Engineer at Verint and Technical Consultant at KANA Software, where responsibilities included managing escalations, providing application support, and collaborating with development teams. James holds a BSc Hons in Computing Science with DIS from Ulster University and has additional certification in Windows Server Administration Fundamentals.