Michał Zjawiony

Michał Zjawiony has a diverse work experience spanning over 14 years. Michał started their career in 2008 at PKN ORLEN S.A. where they worked as a Customer Service/Deputy Manager, responsible for customer service, cashier duties, and training new employees. In 2013, they joined IBM and took on various roles including Customer Service Representative/Quality Advocate/Focal Point for Account Service Management, IT Specialist/Team Leader, and Service Desk Manager for IBM Digital Workplace Services. At IBM, they were involved in service coordination, managing calls with service management, and monitoring contractual quality metrics. In 2021, Michał joined Kyndryl as a Service Desk Manager, leading a team of customer service representatives. Michał successfully transitioned the company from IBM to Kyndryl and implemented fully remote 24/7 services. In 2022, they joined intive as a Delivery Center Manager and later as the CTO Practice Lead. Their responsibilities included overseeing up to 100 developers, QAs, and DevOps professionals for customer projects across different domains. Currently, they are working as the Director of Device & Platform Support at Controlant. Overall, Michał has demonstrated strong leadership skills, a focus on optimizing processes, and driving customer satisfaction throughout their career.

Michał Zjawiony earned a Bachelor of Polish Studies degree in Liberal Arts and Sciences from the University of Wroclaw in 2013. In 2014, they obtained the ITIL® Foundation Certificate in IT Service Management. Michał is also an Enterprise Design Thinking Advocate certified by IBM.