Laura Hudgeons

Laura Hudgeons serves as the Global Head of Sales Excellence at Convera, established in January 2023, focusing on building a new Sales Excellence function responsible for lead enrichment, qualification, and handoff to the Sales team. Prior to Convera, Laura led Customer Success transformation at Western Union's B2B Business, contributing to the company's modernization into a payments Fintech software company. Laura's extensive experience includes roles at Finastra, where significant achievements included launching a new profit center for Customer Success and managing customer retention across strategic enterprise accounts. Previous positions held at Lucernex and RealPage, Inc. further showcase Laura's expertise in managing customer success, professional services, and project management within the SaaS and fintech landscape. Laura holds a Bachelor of Science degree in Animal Biology from the University of Florida.