Heather Kennedy

Heather Kennedy is an experienced professional in the technology and operations sector, currently serving as the Professional Services Team Lead at Convergence Networks since November 2021. Previously, Kennedy held the position of Director of Operations at PiiComm from August 2020 to August 2021, where responsibilities included managing team progress and handling urgent support issues. Prior roles at Innovapost from July 2008 to July 2020 included Service Delivery Manager and Information Technology Consultant, focusing on support issue management and technical resolution. Early career experience at Dell Canada encompassed roles as a Resolution Specialist and Quality Assurance Specialist, where Kennedy developed leadership skills and improved operational processes. Kennedy holds a degree from Loyalist College, completed between 2001 and 2004.