Convergence Networks
Heather Kennedy is an experienced professional in the technology and operations sector, currently serving as the Professional Services Team Lead at Convergence Networks since November 2021. Previously, Kennedy held the position of Director of Operations at PiiComm from August 2020 to August 2021, where responsibilities included managing team progress and handling urgent support issues. Prior roles at Innovapost from July 2008 to July 2020 included Service Delivery Manager and Information Technology Consultant, focusing on support issue management and technical resolution. Early career experience at Dell Canada encompassed roles as a Resolution Specialist and Quality Assurance Specialist, where Kennedy developed leadership skills and improved operational processes. Kennedy holds a degree from Loyalist College, completed between 2001 and 2004.
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Convergence Networks
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Convergence Networks is one of North America's leading Managed Services & Security Providers. We are focused on preparing our customers for the future that’s just around the bend: a complex environment in which users access data through multiple applications on multiple devices. The only way forward is an identity-driven security strategy, protecting your data wherever you venture. We’ve always thought security first, not security as an add-on. Our team works with you to build an integrated, consistent, and robust security posture centered around Microsoft’s industry-leading solutions. We attract incredibly capable people from across the globe who work with our customers as strategic partners to drive results in the uncharted territory of tomorrow’s technology landscape. At Convergence Networks, you’ll find a culture built on trust and autonomy. We’re a place for people who elevate those around them. How do you know you’ll go far here? You bring drive, accountability, and a passion for charting your course – together.