Jenn Mcneil

Jennifer McNeill is a seasoned professional with extensive experience in service management and operations across multiple organizations. Currently serving as the Professional Services Team Lead and Service Desk Operations Manager at Convergence Networks since September 2018, Jennifer focuses on implementing and maintaining efficient processes to enhance service delivery. Previous roles include Service Desk Coordinator at Grade A and various customer support positions at Alcatel-Lucent Enterprise, Ultramar, Dell, and Nokia, where responsibilities ranged from call management to customer database administration. Jennifer holds a diploma from CDI College in Toronto.