Conversation Design Institute
Malin Svensson is an accomplished Conversation Designer and Chat Strategist at Hook & Hold since May 2018, focusing on driving revenue through chat funnels across various messaging platforms. Malin also serves as a Conversation Designer for the Conversation Design Institute and previously designed user journeys for email and chatbots at the European Bartender School. Prior experience includes consulting at 22tribes.com, tech talent recruiting at RecForTech and Casumo, and talent scouting at avuteq. Malin's early career included SAP recruitment at Red Commerce and a sales role at Siba AB. Education includes a Fullstack Development degree from CodeOp and studies at the University of Skövde. Malin's diverse background reflects expertise in conversation design, recruitment, and technology-driven solutions.
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Conversation Design Institute
Conversation Design Institute is the world’s leading training and certification institute for designing for conversational interfaces. Our proven workflow is validated around the world and helps you become the best conversation designer you can be.It doesn’t matter if you are an individual designer entering the field, or if you are an enterprisethat is looking to skill up its team. Our courses and certificates will help you design, develop, and deploy successful chatbots and voice assistants.Our certification program is based around a step-by-step workflow that is recognized by enterprises, universities, designers, and technology companies.