Karl Roberts

Karl Roberts is a seasoned technology leader with extensive experience in software development and customer experience strategy. As Co-Founder and Director of converse360 since April 2018, Karl has been the chief technical lead for the company's SaaS platform, focusing on innovation and strategic development. Previously, Karl served as Head Of Propositions at GCI from February 2017 to February 2018, where recognition as an award-winning thought leader was achieved. Karl's prior roles include Innovation Principal at Kcom, leading a major digital transformation, Head of Advanced Contact Services during KCOM's JAMIP acquisition, and various senior consulting positions at Digital Union and Aris. Karl holds multiple degrees, including a Masters in Big Data, Social Physics, and AI Machine Learning from the Massachusetts Institute of Technology.