converse360
Richard Brown is an experienced leader in the technology and customer experience sectors, currently serving as Managing Director at converse360 since September 2018, where the focus is on innovative customer service solutions. Previously, Richard held the position of Director at activereach Ltd, spearheading the activeCONNECT digital division, and served as Director of Sales at 365ITMS, driving business growth with a managed service approach. Richard co-founded 5i, establishing it as a leading unified communications and IT integrator in the UK, and began a career at Voyager Networks, where significant contributions were made to the early IP Telephony market as a Territory Sales Manager and Sales Executive.
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converse360
converse360 enables businesses to deliver a first class, always-on service to customers and employees. Our powerful Service Automation platform makes it simple to automate your customer service conversations and deliver a fast, intuitive and personalised experience. Customers can easily self-serve from their favourite device, through their channel of choice. converse360's platform provides powerful self-service interfaces that enable customers to communicate using natural conversation through: - SPEECH (telephones, web browsers, smart speakers, wearables) - VISUAL (Visual IVR and lifelike digital avatars) - MESSAGING (Webchat, various Social Messengers, email, SMS) Our platform intelligently blends powerful automation technology with the leading contact centre and teamwork applications for a seamless customer experience. We embed the very best AI, speech and automation technology within the platform to enable captivating and engaging experiences for your customers.