Alicia Scott

Alicia Scott is a seasoned professional with extensive experience in call center operations and customer care management. Currently serving as the Call Center Operations Manager at Convey Health Solutions since April 2016, Alicia oversees supervisors and online advocates to ensure high-quality service delivery aligned with the company's brand. Prior to this role, Alicia was the Customer Care Manager at QVC from June 2004 to March 2016, where the focus was on meeting key operational objectives. Alicia's earlier experience includes a significant tenure at Convergys as a Senior Operations Manager, managing large teams and programs, and as an Operations Manager. Alicia began career management at AT&T, effectively handling profit and loss for a Phone Center. Education was pursued at Miami Dade College.