Cook Solutions Group
Russell Hayes has over 40 years of diverse experience in technical and customer service roles across various industries. Currently serving as a Financial Service Technician at Cook Security Group since April 2018, Russell previously held positions such as Customer Engineer at Burroughs, Inc. and NCR Corporation, where responsibilities included installation and maintenance of equipment. At First and Goal, leadership skills were demonstrated by supervising guest service teams for major sporting events. Additional expertise includes field service engineering with Wincor Nixdorf and Sprint, coordinating ATM and cellular site maintenance. Military experience as a Communications Division Supervisor in the US Navy contributed to strong organizational and maintenance skills. Russell has completed multiple technical training courses relevant to customer engineering.
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Cook Solutions Group
At Cook Solutions Group (CSG) we are all about service and fulfillment following one motto, “We Make it Happen!” Simple | Secure | Service | Solutions. From ATM sales, support, and service to enterprise security solutions with Next Generation technology. Think CSG First. We Make it Happen! Our goal is to maximize customer efficiencies by helping increase revenue, reduce operational costs, and enhance the consumer experience. Founded in 2002, CSG has grown each year to date, both in employee headcount and overall gross revenue. We are where Technology meets People, utilizing the best in technology to remotely fix, patch, and protect from our centralized Network Operations Center (NOC) while providing a massive 11 state technician footprint and National VAR network. Maintaining a 92% retention rate average and winning multiple Top 100 Companies to Work for award, this allows us to attract the most talented and enthusiastic employees with a “We Make it Happen” attitude. CSG’s primary technology solutions are covered in our interactive Infographic including Alarm, Video, Access Control, ATM/ITM, TCR, Cybersecurity, Middleware, Drive-ups, Safes, full line of Remote Managed & Professional Services, patent-pending Suspicious Activity Notification, any of which you can bundle together then manage via Cook Command Center, a secure web interface allowing access anytime, anywhere on any device. We also provide extensive Risk Assessments and protect over 500 Financial Institutions, data/ops centers, and commercial facilities equating to over 20,000 locations.
Employees
201-500