Yigezu Balcha Jorro

Yigezu Balcha Jorro has extensive experience in information technology management, currently serving as the Director of IT Service Management at Cooperative Bank of Oromia since November 2013. In this role, Yigezu directs and plans IT services for the bank, enhancing service desk management and supporting over 400 branches across the nation. Prior positions include Manager of IT Services Management and Manager of IS Operation and Infrastructure Support at the same institution, focusing on the implementation of ITIL and COBIT frameworks. Yigezu's career also includes roles at Ethiopian ICT Development Agency, where responsibilities ranged from standardization expert to senior expert, involving standards drafting, ICT policy development, and project management. Early career experience at Addis Ababa University encompassed technical assistance and library services, laying a foundation in information technology and information management. Yigezu holds a Master of Science in Information Technology from KTH Royal Institute of Technology and a Bachelor's degree in Library and Information Science from Addis Ababa University.